Introduction Transforming care Investing in our people Accelerating possibilities Protecting the environment Creating value responsibly Appendix Development for all employees Our development approach is based on the premise that all Redefining the performance review employees can meet their career goals here, regardless of where they are in their professional development. We integrate learning The company’s continuous performance and feedback into the flow of work so people can develop at their management (CPM) framework redefines the own pace, in their own ways. In 2022, the company introduced performance review as an ongoing process ALIGNMENT more training for front-line leaders, expanded our employee rather than a one-time event. Employees listening strategies and provided more options for employees to have continuous and candid conversations personalize their development experiences through on-demand with their managers about work planning learning pathways. and expectations as well as performance and career paths. This approach gives GOAL SETTING CONTINUOUS RECOGNITION & Enhancing development opportunities. The company’s CONVERSATIONS DEVELOPMENT leaders valuable insights and helps facilitate development initiatives offer a variety of pathways that give employee development. In 2022, we further our employees choices for how they incorporate learning enhanced our systems to enable leaders and into their everyday jobs and apply what they learn to their employees to track business and development FEEDBACK COACHING current responsibilities. We offer more than 150 professional goals, capture coaching and peer feedback, and technical courses, including on-the-job training, as well as store and retrieve documents skills-based education and programs for employees and resources. who have leadership potential. “ Continuous performance management is about creating and supporting a feedback-rich culture where people are comfortable having holistic, candid conversations about their career aspirations and performance.” Tokunboh Osinowo organizational development manager, Enterprise Talent Management 22 2022 Performance Report